Preparing for your Jordan Stones
Online therapy session
If you are interested in therapy from the comfort of your own space, there are many ways to engage online and this has been an ineradicable tool in my work with clients. I recommend logging into the portal with your username and password; clicking "Forms" tab; and filling out the "Online Therapy Survey". This survey is to prepare you for our online session to go as smoothly as possible as well as to ensure that this venue is the best fit for your therapy needs. Please take a second to answer the below questions and save your answers to complete the form.
Attending your Session
Schedule: When you schedule your session, indicate your preference for an on-line session and the system will create an virtual room for us to meet during that appointment.
Login to the secure client portal. https://jordanstones.secure-client-area.com
Your upcoming session will be displayed on your Home page.
Click any of the details of your upcoming session to open the Session Details page, then click the Start Video Session button.
A new window will open.
If you have completed the preparatory steps listed in the tech Setup section above, you should be taken directly to the virtual meeting room where you and your counselor will conduct your session. A display of what your counselor sees will show in the bottom left, while the rest of the screen will fill with your counselor's camera view.
Use the volume and microphone sensitivity dials to adjust sound settings as needed. When the session is finished, close the window to end the connection.
Login to the secure client portal. https://jordanstones.secure-client-area.com
Your upcoming session will be displayed on your Home page.
Click any of the details of your upcoming session to open the Session Details page, then click the Start Video Session button.
A new window will open.
If you have completed the preparatory steps listed in the tech Setup section above, you should be taken directly to the virtual meeting room where you and your counselor will conduct your session. A display of what your counselor sees will show in the bottom left, while the rest of the screen will fill with your counselor's camera view.
Use the volume and microphone sensitivity dials to adjust sound settings as needed. When the session is finished, close the window to end the connection.
Recommended REQUIREMENTS
The recommended components to a seamless virtual session are slightly different on various devices. Here are the minimum recommendations:
Bandwidth requirements
-> 512Kbps upstream
-> 2 Mbps downstream
-< 120 milliseconds of latency
Supported Devices
Microsoft Windows ( Laptop or PC )
-Minimum Browser Version: Google Chrome 74, Mozilla Firefox 60, Opera 60, Microsoft Edge 18
-Windows 10, 8.1 (32-bit/64-bit), Windows 7 (32-bit/64-bit)
-Dual Core Processor or greater
-2 GB of RAM (4 GB recommended)
-Webcam and Microphone
Mac OS ( MacBook, Mac Mini or iMac )
-Minimum Browser Version: Safari 12, Google Chrome 74, Opera 60
-Mac OS 10.12.x or newer
-Dual Core Processor or greater
-2 GB of RAM (4 GB recommended)
-Webcam and Microphone
Chrome OS or Linux ( Laptop or Desktop )
-Minimum Browser Version: Google Chrome 74, Opera 60
-Dual Core Processor or greater
-2 GB of RAM (4 GB recommended)
-Webcam and Microphone
iOS ( iPhone or iPad )
-iOS 12.x or newer
-Safari Browser
Android ( phone or tablet )
-Android browser 67 or newer
-Chrome Browser 74 or newer
-Opera Browser 60 or newer
-Front Facing Camera and Microphone
The Right Environment
PRIVATE
Sessions can cover very sensitive and private topics. Find a private space where no one can hear you.
Tip: Wearing headphones can reduce the potential for others to hear details of your session that would otherwise be projected from speakers.
QUIET
Minimize the potential for environmental noise. Take the appropriate steps to silence electronics, pets, etc. so you are not disturbed during your online video sessions.
BRIGHT
Select a well lit area to connect to your session. The main light source should be in front of you to keep your face visible. Keep your background space clear to reduce distraction.
The Right Tech Setup
HARDWARE
You must have a desktop/laptop computer and built-in or external speakers, microphone and webcam.
SOFTWARE
Ensure you are using the latest version of your selected browser (Google Chrome, Safari, Firefox, etc.).
Confirm your username and password are accurate so you can log into the secure client portal at the appropriate time.
CONNECTION
You must be able to connect to a high speed internet connection (Minimum connection speed: 512Kbps Upstream / 2 Mbps Downstream). Prior to your session, restarting your computer is recommended to shutdown any background processes. Confirm all other programs are closed so all bandwidth is dedicated to your session connection. Connect to your session prior to your session start time to test your internet connection and session settings.
Bandwidth requirements
-> 512Kbps upstream
-> 2 Mbps downstream
-< 120 milliseconds of latency
Supported Devices
Microsoft Windows ( Laptop or PC )
-Minimum Browser Version: Google Chrome 74, Mozilla Firefox 60, Opera 60, Microsoft Edge 18
-Windows 10, 8.1 (32-bit/64-bit), Windows 7 (32-bit/64-bit)
-Dual Core Processor or greater
-2 GB of RAM (4 GB recommended)
-Webcam and Microphone
Mac OS ( MacBook, Mac Mini or iMac )
-Minimum Browser Version: Safari 12, Google Chrome 74, Opera 60
-Mac OS 10.12.x or newer
-Dual Core Processor or greater
-2 GB of RAM (4 GB recommended)
-Webcam and Microphone
Chrome OS or Linux ( Laptop or Desktop )
-Minimum Browser Version: Google Chrome 74, Opera 60
-Dual Core Processor or greater
-2 GB of RAM (4 GB recommended)
-Webcam and Microphone
iOS ( iPhone or iPad )
-iOS 12.x or newer
-Safari Browser
Android ( phone or tablet )
-Android browser 67 or newer
-Chrome Browser 74 or newer
-Opera Browser 60 or newer
-Front Facing Camera and Microphone
The Right Environment
PRIVATE
Sessions can cover very sensitive and private topics. Find a private space where no one can hear you.
Tip: Wearing headphones can reduce the potential for others to hear details of your session that would otherwise be projected from speakers.
QUIET
Minimize the potential for environmental noise. Take the appropriate steps to silence electronics, pets, etc. so you are not disturbed during your online video sessions.
BRIGHT
Select a well lit area to connect to your session. The main light source should be in front of you to keep your face visible. Keep your background space clear to reduce distraction.
The Right Tech Setup
HARDWARE
You must have a desktop/laptop computer and built-in or external speakers, microphone and webcam.
SOFTWARE
Ensure you are using the latest version of your selected browser (Google Chrome, Safari, Firefox, etc.).
Confirm your username and password are accurate so you can log into the secure client portal at the appropriate time.
CONNECTION
You must be able to connect to a high speed internet connection (Minimum connection speed: 512Kbps Upstream / 2 Mbps Downstream). Prior to your session, restarting your computer is recommended to shutdown any background processes. Confirm all other programs are closed so all bandwidth is dedicated to your session connection. Connect to your session prior to your session start time to test your internet connection and session settings.